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to Choose Method of Payment One Night Stays Two Night Stays Last minute Bookings Arrival & Departure Times Booking Conditions |
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Is the location important? Perhaps you are unsure which area of London to choose? Let us assure you that wherever you stay you will be near shops and restaurants, within easy access of the tourist areas, and in what is considered a "safe" area, bearing in mind this is a large, busy and exciting city. If you find the choice of homes overwhelming we are happy to choose the most suitable home for you according to your requirements. We always say "where you stay depends on the price you wish to pay." You cannot expect to stay in the centreat the least expensive price. Is it important you have your own bathroom or shower? "En suite" means the bath or shower room (with WC) is within the area of your bedroom. "Private facilities" means you will have your own bath or shower room which is outside the bedroom, for your exclusive use. A double bedroom is a bedroom with one bed for two visitors. A twin bedroom is a bedroom with two separate (single) beds. A triple bedroom generally offers one double and one single bed. If you require a triple bedroom with three single beds please mention this when you book. A double bed can be standard size, Queen or King. The minimum price for a bedroom with private facilities for two people is £37 per person per night in our B+ category homes which are in zones 2 and 3. We also offer bedrooms with private facilities from £37-£55 per person per night in many of our A Category homes. The price for a single visitor seeking private facilities is from £50-£90 per night in a B+ or A Category home. We can never be sure of the availability of a particular home until we phone the family and we can only do this when we receive the online booking form. Availability can change very quickly and we do not arrange provisional bookings (unless payment is made by bank transfer within 24 hours). We only confirm a reservation when we receive the online booking form or a definite telephone request, including credit card details which we debit if your choice of home is available. It is always helpful to be given at least three choices of homes and we will only book you into a home of your choice. If your choices are not available we will not debit your card, we will let you know, and perhaps suggest some alternatives. We
are unable to arrange any one night stays in our private homes. Stays
for three nights and more can be arranged immediately. If
you wish to arrange a two night stay (two consecutive nights) we
can only do this at short notice - say one week or less before your
arrival date. You can even contact us the day before your
arrival when we will always do our best to help you. As with
all our bookings we will confirm within 24 hours and often the same
day.
Payment is requested in advance by credit card - Visa, Mastercard, JCB, Switch/Maestro
As soon as the host family accepts your booking we debit full payment from your credit card plus a £6 administration charge, and email you a detailed confirmation. We often reply the same day and always within 24 hours. If the homes of your choice are not available of course we will not debit your card, and we will email you with other suggestions. As we work very quickly we ask you to contact us if you have not had a reply to a booking request or enquiry within 24 hours - very occasionally an email does not arrive through no fault of ours.
You may prefer to pay by cheque made out in pounds sterling, or by bank transfer (which includes an £8 banking charge). Details will be sent to you on request. We can only confirm your booking when we have received your payment.
Whenever
possible we can arrange your booking on the day of arrival, generally
if a request is received by 3pm at the latest. We are always pleased
to help and would ask you to be flexible about price and location. If you are arriving early (8-11am) your room might not be ready if other visitors are leaving that day. You will be able to have a cup of tea or coffee, leave your cases and come back later. If you are arriving in the evening hosts ask you to arrive by 10.30 pm at the latest on the first night of your stay. If you are arriving any later than this please tell us at the time of booking as it may not be possible to arrange your stay for that night.
Your
hosts will appreciate it if you can vacate your bedroom by 10.30
am on the day of departure. You can leave your luggage to collect
later if you wish. Booking Conditions CONDITIONS OF BOOKING as advised by your accommodation provider: Cancellation charges: 1. within 14 days, 100% of total accommodation 2. 27-15 days prior, 50% of total accommodation 3. 28 days or more prior, £10 per person and an administration charge of £8 4. Visitors requesting a last minute booking are advised that payment is non-refundable if the booking is cancelled or visitors fail to arrive. 5. We are unable to make any refund for unused accommodation but we will always do our best to relet the accommodation and therefore offer a refund. 6. LBB Agents Ltd act as agents only. Our service is to provide information to assist you in choosing suitable accommodation. Whilst we have taken every care to ensure the quality of the accommodation, LBB Agents Ltd cannot accept responsibility for guest dissatisfaction which is the responsibility of your accommodation provider with whom you have booked. However in the unlikely event of any dissatisfaction we would request that you advise us during the period of your stay so that we can investigate this further. 7. Please note that it is your responsibility to ensure that when necessary your passport and visa are valid to allow you entry into the UK. If you are refused entry, our cancellation charges as above will apply. FOR THE ABOVE REASONS YOU ARE STRONGLY ADVISED TO TAKE OUT APPROPRIATE COMPREHENSIVE TRAVEL INSURANCE to will cover you in the event of cancellation through illness or other valid reasons and also in the event of loss of personal belongings. Please speak to your Travel Agent about this. Please also note that if your trip is cancelled because of adverse weather conditions, volcanic ash, any other kind of world events or your own personal reasons, however unfortunate, then our booking conditions will still apply. We will always do our best to relet your accommodation and arrange a refund. We do hope this information will help you to complete the booking form which we look forward to receiving. Privacy statement We
take a responsible approach to our business. In order to process
your booking we need to collect certain details from you which usually
includes your credit card number. This is always kept confidential.
We do not pass on any confidential information about our visitors
to any other party.
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